|Return & Cancel|
End-Consumers Right to Return and Cancel
Instruction to Return and Cancel
Right to Return and Cancel
You may, without giving any reasons, cancel your order declaration within 1 month in written form (e.g. letter, e-mail) or - if the goods are relinquish to you before expiry ot the term - by returning the goods to us. This period starts with the receipt of this instruction in written form, but not prior to the receipt of the goods by the receiver (in case of recurrent deliveries of congeneric goods on the date of receipt of the first partial delivery) and also not before we meet our informing obligations subject to the German Civil Code and in line with section 246 § 2 in alliance with § 1 subparagraph 1 and 2 EGBGB as well as our obligations in line with § 312e subparagraph 1 sentence 1 BGB in association with section 246 § 3 EGBGB. To comply with the cancellation period it is sufficient to timely dispatch the cancellation or the goods.
Cancellations are to be sent to:
Consequences of return
In the case of an effective return, both sides have to return the received benefits as well as any realized gains (e.g. interest). If the buyer cannot restitute the received goods, either totally or partly or only in a degraded condition, the buyer insofar if applicable has to accomplish a compensation. By the the surrender of goods it does not apply if the reduction in value is the result of the sole examination of the item as would be possible in a retail shop. For a degradation by an intended use of the goods the buyer doesn´t have to accomplish a compensation.
Goods capable of dispatch by parcel shall be returned at our expense and risk. The buyer shall bear the costs of return if the goods received complying to his order and the price of the goods to be returned does not exceed an amount of 40 Euro or if the buyer has not yet paid the consideration or the contractually agreed instalment at the time of the cancellation. Apart from this, returns shall be free of charge for Customer. Goods not capable of dispatch by parcel will be collected from the buyer. Obligations for payment are to be fulfilled within 30 days. This period begins for you with the posting of the returned item or return notification, for us upon receipt.
Excluded from a return are the following:
goods produced according to customer´s specification or unambiguously tailor-made to match its personal requirements.
End of the instruction to Return and Cancel